Expectations = Understanding

One of the biggest problems in human interaction is improperly communicated expectations. As a manager, leader, parent or friend, you’ll likely be confronted with situations where clear communication is required.

Breakdowns in communication is often equal to unclear communication. Here are the key sources of failed expectations:

1. Information communicated does not always equal information understood

2. Your perceptions about what is being said is based on your own home movies, and not the meaning of the other person.

3. Personal distraction, disruptions, interruptions.

4. The receiver of the “expectation” is self-absorbed, or simply has a different agenda.

5. The person receiving is not receiving, just listening to respond.

Any of these situations will lead to potentially failed expectations – in other words:

Expectation success – must meet (or =) Expectation understanding.

In our management teams, groups, family units, or organizations, how many of us actually try to ensure we have “Expectation Understanding?”



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