In today’s society problems move quickly, and there are many choices that need to be made – often quickly. Building a brand, product, or providing a service is not only about the quality and the relationship, but it is also about the value and outcome or experience derived from the user. An important individual and organizational skill is how problems and dilemmas are solved, along with the outcomes achieved.
Different Types of Problem Solving:
Problem solving is a combined integration of the experiencing, thinking and behaving aspect of our activity. Rather than look at the psychological theory, it might be more helpful to look at the practical approaches to problem solving.
1.) Look at the ways that have worked before. Over time, we may have drifted away from workable practices, and drifted from tried and true ways. When considering a problem, consider ways that have worked before. Adapt the new solution along the same lines.
2.) Consider ways that have not been tried.
3.) What are the alternatives…look for “exceptions” that might provide clues to solving the dilemma differently. “This product works, except________when this occurs.”
4.) What can be removed from the situation? Often times, we only consider solving the problem with the current variables. What would happen if we removed a variable. That variable might be the barrier keeping the solution obscured.
5.) What could be added? Would it create a different outcome? Remember that adding indiscriminately might add to the problem.
These are not exhaustive, but starting points to pull apart the problem into manageable elements. What might seem an exercise in Algebra, it is really not. The adage of “thinking out of the box” really is a limit to true problem solving because it doesn’t specify an approach, only a mindset. Try these techniques on your next organizational problem or interpersonal problem.