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Silence is something more of us should do.  The more social media that I read, the more I think that humankind has a need to be heard, to always respond.  Despite the need to respond, we don’t always want someone to give us feedback.  Feedback is sometimes the hot button that just makes a person clam up.

The opportunities around silence are immense.  

• Silence from others, allows us to process what is affecting us.  Immediate feedback only disrupts this process.
• Silence communicates a respect when you are listening.  It allows others to know you are present with them, not discounting what they are saying.
• People in pain, don’t need automatic response.  They need presence.
• Silence keeps us from sometimes saying something we should not say.  It keeps us out of hot water.

Knowing when to be silent and when to respond.

1. Respond when the person appears ready to accept your response.  Keep your eye contact focused on the other person.  Keep a safe but engaged distance
2. Silence means you are processing what is being said.  Respond only when you are expected to respond, ask questions, configure your language to reflect what is being said
3. Responding is not always necessary.   Respond in ways that you would like others to respond to you.  Take time to focus on other’s immediate needs.

Asking permission to respond is a respectful transition.  The other person will let you know when they are ready to receive your response.  Then they will be ready to complete the transition.